Account Managers serve as the primary point-of-contact for our clients. The Account Manager is responsible for developing and maintaining relationships with Liferay's customers, helping them to make the most of their investment in Liferay technology and working to ensure their satisfaction with their Liferay subscription. Account Managers must focus on providing excellent customer service to accounts.
Responsibilities
- The Account Manager shall be the customer's advocate within the Liferay organization, communicating the customer's needs with respect to professional services, training and documentation, or architectural assistance and coordinating a response from various divisions of the Liferay organization. - The Account Manager shall resolve issues related to our support or services, identifying what the customer need is and bringing in the appropriate person (technical or not) to find a resolution. - The Account Manager will also assist in communicating new feature requests or product improvements from customers to the Liferay Product Management team. - Account Managers should also identify opportunities to expand Liferay's use and application in an organization and work with sales representatives to close such opportunities. They will be also responsible for renewals. - Account Managers should use their intuitive skills to discern high-potential clients and to apply the right mix of complementary and paid-for services to keep Liferay's customers happy.
Qualifications
Candidates should possess a good number of the following qualities:
- 4 years of experience in the enterprise software industry, with at least two years of experience in a customer-facing role - An Engineering Degree from a four-year university program or equivalent with deep technical background. - Strong interpersonal skills and strong written and oral communication skills - Ability to understand business requirements communicated by customers and put them in writing - Ability to translate the language and needs of business people into technical solutions at a high level - Understanding of the industry dynamics present among customers, specially Open Source business. - Well knowledge of Liferay Product and other portal platforms. - General understanding of the requirements definition process, including wireframes, specifications, and use cases - Fluent in Spanish and English, written and spoken. Additional languages as Portuguese or French will be highly valued - Team building skills.
We are offering
- Salary package according to qualification and experience - Opportunities to take responsibility and grow professionally - Ability to work in an international context - A positive and pleasant work environment - Working at a successful company with strong growth
More info about the position
- Contract of indefinite duration with a six-month probationary period - Start date: February/March 2012 - City: Madrid, Spain - How to apply: Please send a resume and a motivation letter to careers-es@liferay.com.
Account Manager
Account Managers serve as the primary point-of-contact for our clients. The Account Manager is responsible for developing and maintaining relationships with Liferay's customers, helping them to make the most of their investment in Liferay technology and working to ensure their satisfaction with their Liferay subscription. Account Managers must focus on providing excellent customer service to accounts.
Responsibilities
- The Account Manager shall be the customer's advocate within the Liferay organization, communicating the customer's needs with respect to professional services, training and documentation, or architectural assistance and coordinating a response from various divisions of the Liferay organization.
- The Account Manager shall resolve issues related to our support or services, identifying what the customer need is and bringing in the appropriate person (technical or not) to find a resolution.
- The Account Manager will also assist in communicating new feature requests or product improvements from customers to the Liferay Product Management team.
- Account Managers should also identify opportunities to expand Liferay's use and application in an organization and work with sales representatives to close such opportunities. They will be also responsible for renewals.
- Account Managers should use their intuitive skills to discern high-potential clients and to apply the right mix of complementary and paid-for services to keep Liferay's customers happy.
Qualifications
Candidates should possess a good number of the following qualities:
- 4 years of experience in the enterprise software industry, with at least two years of experience in a customer-facing role
- An Engineering Degree from a four-year university program or equivalent with deep technical background.
- Strong interpersonal skills and strong written and oral communication skills
- Ability to understand business requirements communicated by customers and put them in writing
- Ability to translate the language and needs of business people into technical solutions at a high level
- Understanding of the industry dynamics present among customers, specially Open Source business.
- Well knowledge of Liferay Product and other portal platforms.
- General understanding of the requirements definition process, including wireframes, specifications, and use cases
- Fluent in Spanish and English, written and spoken. Additional languages as Portuguese or French will be highly valued
- Team building skills.
We are offering
- Salary package according to qualification and experience
- Opportunities to take responsibility and grow professionally
- Ability to work in an international context
- A positive and pleasant work environment
- Working at a successful company with strong growth
More info about the position
- Contract of indefinite duration with a six-month probationary period
- Start date: February/March 2012
- City: Madrid, Spain
- How to apply: Please send a resume and a motivation letter to careers-es@liferay.com.